This is a great seller, I highly recommend it, I ordered two on December 5th, a panda for my son and a rabbit for my daughter, as a Christmas present for them Gift, but I was negligent after the purchase, I forgot to add text to customize, I quickly sent an email to the merchant and told them the situation, luckily I got a reply, the merchant replied and asked me to tell them what text they need to customize , and did not charge me for customizing, and customized the text for me for free, I really appreciate them